Returns Must Meet ALL Applicable Criteria
If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by Midwest Notebooks. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.

Buyer are not allowed to alter, modify, upgrade or otherwise damage any unit until the warranty expires. Units arriving that show any type of damage (liquid spills, evidence of being mishandled, dropped, etc.) will automatically void the RMA.

RMA numbers expire in 14 days from issue.

Unless new, all batteries are not covered under warranty. All batteries will charge with all indicators lit however duration of any used battery is not guaranteed.
 

Basic Criteria •  All returns must include the following:
Original packaging (our box, styrofoam, plastic bags, etc.)
Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
Valid Return Merchandise Authorization (RMA).
Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
Manufacturer documentation (manuals, warranty cards, registration information, etc.)
The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.
 
Basic Return Policy •  Unless otherwise stated below
You have 30 days from the date your product arrives to you, verified by delivery date to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product. 
•  Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.
•  All products are subject to a 25% restocking fee if you refuse a replacement or to select an upgraded unit at additional cost (cost determined by original cost minus cost of upgraded model). You may select any upgraded model regardless of brand. 
•  Upon our acceptance of the merchandise in the condition it was recieved in strict conformance with the basic criteria and basic returns policy, the purchase price minus any restocking fee will be credited to the payment method used for the original purchase. 
•  Please allow up to fourteen days from shipment for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 3-5 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
•  Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.
•  The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.

While not required, it is in your best interested to use tracking or delivery confirmation number and insurance. Items arriving damaged by the shipper are ineligible for any compensation. You will be notified to file an insurance claim with the shipper as compensation. Items shipped without tracking or delivery confirmation number is done so at your own risk.
 
Special Return Policy
Defective Products  Defective products can only be returned in exchange for the exact same product, or any upgraded model, the purchase price will be credited to the credit card used for the original purchase (or, if possible, through the original payment method such as PayPal). Defective products may only be returned within 30 days from the date your product arrives to you, verified by delivery date.
Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.